Included in this deal :Stay in the Standard RoomAll-inclusive PackageFlights departing from the city of your choiceRound-trip airport/hotel transferWelcome and assistance at the airport✆ Need help finalising your booking?NEED HELP FINALISING YOUR BOOKING?020 3318 2660Everyday from 8am-8pm (Local rates apply)From Abroad +44 20 3318 2660 International call rateSANDOS CARACOL ECO RESORT & SPAHead for the Riviera Maya where the Sandos Caracol Eco Resort awaits its guests. Ideally nestled on the Yucatán Caribbean coast, this flagship eco hotel benefits from a strategic location near the beautiful beaches of Playa del Carmen, looking out on the island of Cozumel. Set in the heart of magnificent flower gardens, the resort has nine restaurants, a spa, two outdoor swimming pools and a water park with 29 slides. Three different areas allow guests to be accommodated in Family, Adult Only or Elite packages.More details:Reception and concierge desk 24 hours a dayActivity and excursion booking serviceTicket salesCar, boat, sailboat hireLuggage storage areaCurrency exchange serviceATMCheck in: 3pmCheck-out: noonWifiAirport transfersShuttle serviceLaundry serviceBabysittingCar parkAccessible to people with reduced mobilityMultilingual staffHealth measures relating to Covid-19All our partners (hotels, transfers, activities, etc.) are committed to complying with the health and safety measures relating to the Covid-19 crisis. Please note that measures differ from country to country and may be subject to change according to government directives. Certain services may be unavailable as a result of these measures.RoomsComprising three different sectors, Sandos Caracol Eco Resort welcomes guests to its Family, Select Club & Royal Elite rooms, meeting all needs when it comes to comfort, privacy and dedicated service.Standard roomDesigned for three adults and one child, or two adults and two children, the Standard Rooms are equipped with a large double bed and two single beds. Located along a path set in natural surroundings, they are an ideal option for a stay set between jungle and mangrove.Standard Select RoomA small secluded paradise exclusively reserved for adults, the Select Club Superior Room is equipped with a large double bed or two large single beds, allowing a maximum of three people to stay. The terrace opening onto the jungle is the ideal place to have breakfast brought to you in your room.Signature SuiteThe cleverly arranged Signature Eco Family Suite can accommodate groups of two adults and two children, three adults and two children or two adults and three children. A small swimming pool on the balcony is one of the highlights of this family accommodation with two bedrooms, one of which has a bunk bed for three people.Standard Select RoomDesigned for three people, the Select Club Deluxe Rooms are exclusively for adults. Equipped with a king-size bed and a sofa bed, these rooms overlooking the jungle provide direct access to the pool and beach club reserved for adults and benefit from superior facilities ideal for relaxation, such as a Jacuzzi.More details:Individual air conditioningSoundproofingSatellite TVWifiTelephoneDeskSafeMinibarBathroomToiletriesHairdryerBathrobesTea/coffee trayIron and ironing boardFurnished terraceIndoor or outdoor Jacuzzi (depending on package)Swimming pool on the terrace (depending on package)Restaurants & BarsTo satisfy all tastes, Sandos Caracol Eco Resort offers world flavours as well as authentic Mexican recipes at its nine restaurants. With gourmet buffets or a la carte, by the pool or on the terrace next to the river, you can explore all the options offered by this resort nestled in the jungle.All-inclusive PackageDuring your stay, you will enjoy the all-inclusive package.La ToscanaAs its name suggests, La Toscana offers typical Italian cuisine. You will enjoy a selection of fresh pasta, pizzas cooked in a wood-fired oven and irresistible desserts such as tiramisu and panna cotta. All these gourmet specialities are served as a buffet for breakfast or lunch and a la carte for dinner.La JunglaOpen from the early morning until mid-afternoon, La Jungla welcomes you for breakfast and lunch. Located by the pool, this outdoor restaurant is the exclusive meeting place for Select Club members.El Manglar (Sports Bar)Want to enjoy a refreshing cocktail or local beer while watching a football match on a giant screen? Tempted by a game of pool with family or friends before settling down on the terrace looking out onto the river and the mangrove forest? Welcome to El Manglar Bar, a friendly and relaxed area designed for sports and games lovers.More details:La Toscana (buffet & a la carte): Italian cuisine, open from 7am to 11am for breakfast, from 12.30pm to 4pm for lunch and from 5.30pm to 11pm for dinner.La Jungla: international cuisine, open from 7am to 11.30am for breakfast, from 12.30pm to 4pm for lunch.El Manglar (Sports Bar) open from 10am to 11pmBuffet or a la carte restaurantMexican, Japanese, Italian, international and seafood cuisineBars by the pool and beach24-hour room serviceActivities & LifestyleA spa, a water park, a children's club, a private beach... A holiday at Sandos Caracol Eco Resort is looking very promising indeed.While the children make new friends at the kids' club, you can be tempted by a sea trip, an introduction to diving or a nap in the shade by the pool. Before or after your aquagym, beach meditation or zumba session, when you return from your escapades in Cozumel, Chichen Itza or Tulum, take a relaxing break at the spa, where you can enjoy massages and treatments in the cabin or open air.More details:Water parkPoolsBeachSun loungersParasolsSun deckSpaGymKids' clubAqua aerobicsWater poloVolleyballBeach footballTennisBeach meditationZumbaEvening shows"El Templo": cooking workshopAnimal discoveryBicycle hireSailing clubWater sportsCanoeing/kayakingDivingShopsHairdresserGood to knowIf you are travelling alone, you will be asked to pay a surcharge for a single room. This additional charge will be automatically included in your quote.Child rates will be applied for children from 2 to 12 years old in the case where the child shares the room with two adults. If the child is travelling with just one adult, the surcharge may be applied on an adult basis. If your child or children do not fit into the age group mentioned above, the rate will be communicated to you at the time of processing your order. If the room is equipped with a bunk bed, the bed height is not suitable for children under 6 years of age.For safety reasons, the wellbeing facilities of most establishments are not accessible to children under 16 years old. Similarly, it is possible that some amenities or services require an additional charge or are unavailable for exceptional reasons.Unless otherwise stated in the service description, activities and any additional services available at destination, are provided in the language of the destination country and in English.The opening times and hours of the activities, restaurants and bars are provided as an indication only and may be subject to change. Contact the reception desk in order to be informed of any changes. Please note that alcohol abuse is harmful to your health, and is to be consumed with moderation.You must be of legal age and able to produce an identification document in order to enter the casinos. Appropriate dress is required. We remind you that gambling may involve risks of isolation, indebtedness, and dependency... Call 09 74 75 13 13 (no surcharge).Any additional special requirements the traveller may request which are not included in the travel service description will be communicated to our service provider. Sending this information does not imply acceptance and PerfectStay.com cannot be held responsible for the fulfilment of these special requests. Only the service provider of PerfectStay.com can access this request on location and any additional costs may be paid locally by the traveller.Unless expressly stated in the description of the services and accommodation, the hotel is not suitable for people with reduced mobility.TransportationChoose an offer and, according to your preferences, opt for a seat in economy, business or first class.See the 'View flight info' section for details on each trip.In order to best organise your time in the airport, we advise that you arrive 2 hours before boarding for a medium-haul flight, or 3 hours before boarding for a long-haul flight (more than 5 hours). Take advantage of your early arrival to pass through security and check your luggage.You will be informed whether or not luggage is included at the time of your booking.You will have the opportunity to add additional luggage for a fee.There are several different cities that are typically offered as departure points. Your arrival destination will show in your travel documents.Depending on the flight schedule, some arrivals or returns may be made at night with early arrival or late departure. You will not always be able to have your room available immediately and will need to refer to the check-in and check-out conditions of the hotel.In the event that your transfer is not included in your hotel reservation, it may be offered at the time of your reservation as an additional option. Unless specifically mentioned, transfers may be made in groups of 15 to 55 people.Important: the modification or the cancellation of a booking is only possible within the limits and including the fees outlined in our general conditions of sale.Thank you for kindly taking note of the CO2 emissions produced by your means of transport: http://eco-calculateur.aviation-civile.gouv.frTravel formalitiesAll our partners (hotels, transfers, activities, etc.) are committed to complying with the health and safety measures relating to the Covid-19 crisis. Please note that measures differ from country to country and may be subject to change according to government directives. Certain services may be unavailable as a result of these measures.The following details apply to any British citizen who, during a trip sold by PerfectStay goes to a foreign country. The following is a resource directing you to information related to your travel formalities (identification documents, vaccines, VISA, safety, travel advice, etc.), and may be subject to change. Please note that Brexit negotiations are likely to include travel document modifications, therefore please regularly check most updated information. Please see official resource for British citizens wishing to travel:https://www.gov.uk/foreign-travel-adviceThe official UK Foreign Travel site has updates on safety and security, including incidents such as pickpocketing and robbery, along with larger incidents such as measuring the risk of terrorism.Detailed country by country here:https://www.gov.uk/foreign-travel-adviceIf you are travelling with minors, please be sure to verify whether or not you will require a consent: https://www.gov.uk/permission-take-child-abroadPlease note that these details serve as a guiding resource in order to ensure that you have access to important information in order to pursue the necessary travel formalities required before travelling abroad with PerfectStay. Please note that PerfectStay will not engage in obtaining travel documents for you, such as visas, and you are solely responsible for knowing the potential health risks you may face in the course of your travels for which you may require vaccinations or medications. PerfectStay is not responsible for ensuring your travel formalities are properly undertaken and will only act as an intermediary directing you to resources which have been known to provide reliable information concerning travel formalities specific to British citizens.VACCINEFor information concerning travel health requirements (vaccinations, health risks, etc.) please see the following resources:https://travelhealthpro.org.uk/countrieshttps://www.fitfortravel.nhs.uk/destinations.aspxhttps://www.nhs.uk/conditions/travel-vaccinations/VISAFor the latest information on which travel documents (visas, passports, etc.) British citizens will require by destination, please see the following resources:https://visacentral.co.uk/visa-quick-checkhttps://www.passportindex.org/comparebyPassport.php?p1=uk&fl=&s=yeshttps://www.travisa.com/Visa_SearchIDPlease be sure to verify that your necessary Identification documents (passport and/or ID card dependent upon the country to which you will be travelling) have valid expiration dates, i.e. verify your ID documents have not yet expired. Also, be sure to remember to bring these necessary documents with you. It is also recommended to make copies of all travel documents in the event of an emergency.Travel documentsOnce your reservation has been made, you will receive a confirmation e-mail before your travel documents are sent.Regarding the transport documents (in the case of a reservation with transport included), we will provide you with all the information relating to check-in and luggage in the "Your travel documents" email, allowing you to leave with peace of mind.To take advantage of all your reserved services (hotels, transfers, activities, etc.), you will receive one or more exchange vouchers to be presented to each supplier.The contact details of the establishment will be specified in these documents, to help make your arrival at your destination as straight-forward as possible.✆ Need help finalising your booking?NEED HELP FINALISING YOUR BOOKING?020 3318 2660Everyday from 8am-8pm (Local rates apply)From Abroad +44 20 3318 2660 International call rate