Included in this deal :Stay in the Standard RoomAll-inclusive packageFlights departing from the city of your choiceRound-trip airport/hotel transferWelcome and assistance at the airport✆ Need help finalising your booking?NEED HELP FINALISING YOUR BOOKING?020 3318 2660Everyday from 8am-8pm (Local rates apply)From Abroad +44 20 3318 2660 International call rateIBEROSTAR QUETZALFive-star Iberostar Quetzal welcomes guests only a few minutes from the centre of Playa del Carmen, surrounded by lush jungle and a stunning private beach. Its four swimming pools, restaurants with varied dishes, spacious rooms and relaxing spa will provide unforgettable moments. Inspired by Mayan culture, the hotel offers a wide range of activities for young and old, day and night. With relaxation, entertainment, cultural discoveries and exciting nature on offer, couples, families and friends alike will enjoy a memorable holiday.More details:24-hour receptionCheck-in from 3pmCheck-out by noonRoom service from 11am to 11pmConcierge serviceTour deskDaily cleaning serviceIroning serviceBabysitting (extra charge)Car parkFree wifiHealth measures relating to Covid-19All our partners (hotels, transfers, activities, etc.) are committed to complying with the health and safety measures relating to the Covid-19 crisis. Please note that measures differ from country to country and may be subject to change according to government directives. Certain services may be unavailable as a result of these measures.RoomsBeautiful rooms await guests at the Iberostar Quetzal. Inspired by Mayan culture, the decor is both sober and elegant. Standard RoomThis charming room with minibar offers guests plenty of space to relax and have fun. With a king-size bed or two double beds, it can accommodate up to four adults. The room extends outside to a balcony facing the jungle.Superior RoomDecorated in warm colours, this large and cosy room is perfect for up to four people. It has a minibar, coffee machine and great balcony. A few steps away from this room lie the swimming pool and beach.Junior SuiteThis bright and elegant suite offers its four occupants a comfortable space. It is larger and has a double bed, two sofas and a television. You can sit on the balcony to look out at the jungle while sipping coffee.Ocean Front Junior SuiteThis suite is perfect for holidaymakers who want to look out at the sea at any time of the day or night from its furnished balcony. Inside, discover a warm and comfortable space with a king-size bed or two double beds and two cosy sofas. Up to four people can stay here.More details:One king-size bed or two double bedsBalconyAir conditioningCeiling fanTelevisionFree wifiSafeCafetiereMinibarIron and ironing boardBathroom with showerHairdryerFor the Junior Suite and the Ocean Front Junior SuiteTwo sofasRestaurants & BarsTake your palate on a delightful journey of discovery to explore the world's different cuisines. The different bars are the perfect places to relax with family or friends as you sip cocktails, beers and fruit juices.All-inclusive packageEnjoy peace of mind with the all-inclusive package.Cozumel RestaurantEnjoy Mexican flavours and discover specialities from all over the world at this restaurant. Night owls can snack at Cozumel until the early hours of the morning.UxmalGrill lovers will find exquisite dishes prepared from quality fresh meat at this restaurant with a large palapa open to the outside. For breakfast and lunch, superb buffets are available.La CascadaJust a few steps separate the pool from this bar's terrace. Without leaving your lounger, you can place your orders with waiters who walk around the pool.More details:Cozumel Restaurant: continental breakfast from 4am to 7am, buffet breakfast from 7am to 10am, lunch from 1pm to 3pm, buffet dinner from 6pm to 10pm, snacks from 11pm to 4amUxmal: buffet breakfast from 7am to noon, buffet lunch from noon to 5pm, grill from noon to 6pm, a la carte dinner (on reservation) from 6:30pm to 9pmLa Cascada open from 10am to 6pmActivities & LifestyleEnjoy a memorable time having fun and resting during your holiday in Playa del Carmen. Opt for a tanning session on the hotel's private sandy beach, then a swim in one of the hotel's pools, or the other way around.After an aqua aerobics session, go windsurfing on the crystal-clear waves. Whether you are a diving enthusiast or a beginner, the diving centre will take you out to the Mesoamerican Reef. Learn about Mayan culture by visiting the many archaeological sites. To relax on your return, enjoy a massage at the spa. If you're travelling with children, they can do special activities at the kids' club.More details:Four swimming poolsSwimming pool for childrenPrivate beachClubs for children aged 4 to 7, 8 to 12 and 13 to 17Water sports: windsurfing, parasailing, catamaranActivities during the day and eveningDiving club (extra charge)GymSpa with massages, treatments and outdoor massage roomGood to knowIf you are travelling alone, you will be asked to pay a surcharge for a single room. This additional charge will be automatically included in your quote.Child rates will be applied for children from 2 to 12 years old in the case where the child shares the room with two adults. If the child is travelling with just one adult, the surcharge may be applied on an adult basis. If your child or children do not fit into the age group mentioned above, the rate will be communicated to you at the time of processing your order. If the room is equipped with a bunk bed, the bed height is not suitable for children under 6 years of age.For safety reasons, the wellbeing facilities of most establishments are not accessible to children under 16 years old. Similarly, it is possible that some amenities or services require an additional charge or are unavailable for exceptional reasons.Unless otherwise stated in the service description, activities and any additional services available at destination, are provided in the language of the destination country and in English.The opening times and hours of the activities, restaurants and bars are provided as an indication only and may be subject to change. Contact the reception desk in order to be informed of any changes. Please note that alcohol abuse is harmful to your health, and is to be consumed with moderation.You must be of legal age and able to produce an identification document in order to enter the casinos. Appropriate dress is required. We remind you that gambling may involve risks of isolation, indebtedness, and dependency... Call 09 74 75 13 13 (no surcharge).Any additional special requirements the traveller may request which are not included in the travel service description will be communicated to our service provider. Sending this information does not imply acceptance and PerfectStay.com cannot be held responsible for the fulfilment of these special requests. Only the service provider of PerfectStay.com can access this request on location and any additional costs may be paid locally by the traveller.Unless expressly stated in the description of the services and accommodation, the hotel is not suitable for people with reduced mobility.TransportationChoose an offer and, according to your preferences, opt for a seat in economy, business or first class.See the 'View flight info' section for details on each trip.In order to best organise your time in the airport, we advise that you arrive 2 hours before boarding for a medium-haul flight, or 3 hours before boarding for a long-haul flight (more than 5 hours). Take advantage of your early arrival to pass through security and check your luggage.You will be informed whether or not luggage is included at the time of your booking.You will have the opportunity to add additional luggage for a fee.There are several different cities that are typically offered as departure points. Your arrival destination will show in your travel documents.Depending on the flight schedule, some arrivals or returns may be made at night with early arrival or late departure. You will not always be able to have your room available immediately and will need to refer to the check-in and check-out conditions of the hotel.In the event that your transfer is not included in your hotel reservation, it may be offered at the time of your reservation as an additional option. Unless specifically mentioned, transfers may be made in groups of 15 to 55 people.Important: the modification or the cancellation of a booking is only possible within the limits and including the fees outlined in our general conditions of sale.Thank you for kindly taking note of the CO2 emissions produced by your means of transport: http://eco-calculateur.aviation-civile.gouv.frTravel formalitiesThe following details apply to any British citizen who, during a trip sold by PerfectStay goes to a foreign country. The following is a resource directing you to information related to your travel formalities (identification documents, vaccines, VISA, safety, travel advice, etc.), and may be subject to change. Please note that Brexit negotiations are likely to include travel document modifications, therefore please regularly check most updated information. Please see official resource for British citizens wishing to travel:https://www.gov.uk/foreign-travel-adviceThe official UK Foreign Travel site has updates on safety and security, including incidents such as pickpocketing and robbery, along with larger incidents such as measuring the risk of terrorism.Detailed country by country here:https://www.gov.uk/foreign-travel-adviceIf you are travelling with minors, please be sure to verify whether or not you will require a consent: https://www.gov.uk/permission-take-child-abroadPlease note that these details serve as a guiding resource in order to ensure that you have access to important information in order to pursue the necessary travel formalities required before travelling abroad with PerfectStay. Please note that PerfectStay will not engage in obtaining travel documents for you, such as visas, and you are solely responsible for knowing the potential health risks you may face in the course of your travels for which you may require vaccinations or medications. PerfectStay is not responsible for ensuring your travel formalities are properly undertaken and will only act as an intermediary directing you to resources which have been known to provide reliable information concerning travel formalities specific to British citizens.VACCINEFor information concerning travel health requirements (vaccinations, health risks, etc.) please see the following resources:https://travelhealthpro.org.uk/countrieshttps://www.fitfortravel.nhs.uk/destinations.aspxhttps://www.nhs.uk/conditions/travel-vaccinations/VISAFor the latest information on which travel documents (visas, passports, etc.) British citizens will require by destination, please see the following resources:https://visacentral.co.uk/visa-quick-checkhttps://www.passportindex.org/comparebyPassport.php?p1=uk&fl=&s=yeshttps://www.travisa.com/Visa_SearchIDPlease be sure to verify that your necessary Identification documents (passport and/or ID card dependent upon the country to which you will be travelling) have valid expiration dates, i.e. verify your ID documents have not yet expired. Also, be sure to remember to bring these necessary documents with you. It is also recommended to make copies of all travel documents in the event of an emergency.Travel documentsOnce your reservation has been made, you will receive a confirmation e-mail before your travel documents are sent.Regarding the transport documents (in the case of a reservation with transport included), we will provide you with all the information relating to check-in and luggage in the "Your travel documents" email, allowing you to leave with peace of mind.To take advantage of all your reserved services (hotels, transfers, activities, etc.), you will receive one or more exchange vouchers to be presented to each supplier.The contact details of the establishment will be specified in these documents, to help make your arrival at your destination as straight-forward as possible.✆ Need help finalising your booking?NEED HELP FINALISING YOUR BOOKING?020 3318 2660Everyday from 8am-8pm (Local rates apply)From Abroad +44 20 3318 2660 International call rate