From time to time many of us will face conversations which we anticipate will be difficult and which wemay feel ill-equipped to handle. We may alsooccasionally be involved in amicable conversations thatsuddenly turn sour. Having theknowledge and confidence to deal with thesesituations can mean the difference between arelationship fortified and arelationship lost, or a sale made, and a sale lost.Those who have mastered the art of dealing with difficult conversations know very well that it is rarely an overnight phenomenon. Ittakes years of experience to hone. The stark reality is that dealing withdifficult conversations is fraught with pitfalls almost guaranteed to unhinge the novice.This course is designed to equip you with both the skillset and the confidence you need to successfully manage difficult conversations and ensure that both sides have the best chance of leaving the encounter feeling happy.This course aims to beCONCISEand ACTIONABLE.It is jam packed with tips and tricks. You will learn how to:Understand the circumstances that lead to difficult conversationsLearn ways of handling difficult conversationsUnderstand how to use empathy to facilitate a conversationAsk open and supportive questionsFocus on facts, not personalitiesUse tone and body language to great effectHandle challenges whilst remaining calmLearn how to reach agreement and close the conversation gracefullyWho is Alan Stevens?Alan has been speaking professionally, on and off stage, for about 40 years. He has written a number of books on the subject, the most recent titled \'The Exceptional Speaker\'.He is the most decorated public speaker in the world, having won more awards than any other speaker. He has been thePresident of the Global SpeakersFederationas well as President of the National Speakers Federation in the UK. During his career he has worked with thousands of people and blue chip companies to help them improve their presentationskills.TestimonialsAlan, most of the time it is hard to get honest replies from people about the content of my communication, and how I can become better at what I do.Thank you very much for your professional advice and help I really appreciate it. Dame Tanni Grey-Thompson, The UKs most successful Paralympic athlete