Hello and welcome to this course on Resilience Skills - for the workplace and daily life. The aim of this course is to give learners the knowledge, confidence and practical skills to become more resilient to stress, negative emotions and adversity many of us can face on a day to day basis. Whether in the workplace or in daily life. The Learning Outcomes for this resilience course are: 1. Defining what being resilient means to the individual and the importance of setting boundaries. 2. How to develop a Resilience Tool Kit of positive strategies to combat the negativity we can face on a daily basis. 3. Learning the power of a resilient mindset the positive effects on an individuals well-being 4. How to maintaining the Resilient Mindset.Resilience is the process of adapting in the face of adversity, trauma, tragedy, threats or even significant sources of stress such as family and relationship problems, serious health problems, or workplace and financial stress. Resilience is the ability to bounce back from these difficult experiences and adapt to the unpredictability of life . However, a person can have their own definition of resilience that is relative to their own lives. A person could practice resilience when faced with a serious illness in themselves or a close family member. A sales person must be resilient in the face of rejection from a customer and keep on trying to get the next sale. A company employee must be resilient when under stress to meet a deadline in their job. A customer service professional must practice resilience when dealing with a difficult customer who is holding them responsible for their grievance with the company. Imagine how a doctor must practice resilience in dealing with a child who has been seriously injured or is terminally ill. If you experience an unwanted conflict - for example, perhaps your boss has reprimanded you for an honest mistake you hadnt realised you had made. Would you learn what you can from the experience, shrug off any negative thoughts from the conflict and move on from it? Or would you keep replaying the event in your mind, take it as a personal attack and allow it negatively affect your wellbeing? What would a resilient person would do?Learn more in this course.