This is a non-technical course designed to empower students with values & skills paramount to achieving successful customer engagement throughout a career in IT Support.I\'ll also discuss key areas where you\'ll learn about growth within an organization, expectations from the business and also what you may encounter in terms of career progression and interviewing as you build a career within IT Support.The key areas I will cover:Key principles paramount to sustaining positive customer relationships. Potential career pathsBasic qualifications needed for 1st line or entry level support. How companies differ in terms of process & procedures. The core elements of the IT service desk, and what you may expect to support in the real world.Expectations in the interview and recruitment process.By the end of this course you will have a clearer understanding of why a positive and \'can do\' attitude is vitally important to building positive relationships within IT Support.You will gain confidence in the way you open and sustain a positive dialogue in conversations by engaging customers and end-users.You will be empowered to improve working relationships with colleagues and peers.You can assess how interpersonal skills are essential to forging a successful career as an IT Support professional and consistently evaluate areas that need attention or further understanding.